Privacy Policy

Information We Collect

When you interact with Saiera Miraj Memorial Hospital — whether in person, through our website, or via phone — we may collect the following categories of information:

• Personal Identification: Full name, date of birth, CNIC number, gender, nationality
• Contact Details: Phone number, email address, residential address
• Medical Information: Medical history, diagnoses, prescriptions, lab results, imaging reports, surgical records
• Financial Information: Insurance details, billing records, payment information
• Website Data: IP address, browser type, pages visited, time spent on site (via cookies)
• Appointment Data: Booking requests, preferred doctors, dates, department selections

How We Use Your Information

We use the information we collect for the following purposes:

• Providing medical diagnosis, treatment, and follow-up care
• Processing appointment bookings and sending reminders
• Communicating lab results, reports, and health updates
• Processing billing, insurance claims, and payments
• Improving hospital services, training, and quality assurance
• Complying with legal and regulatory obligations under Pakistani law
• Sending health awareness information and hospital updates (with your consent)

We will never sell your personal or medical information to any third party for commercial purposes.

Sharing of Information

We may share your information only in the following limited circumstances:

• Treating Physicians: Doctors and clinical staff directly involved in your care
• Insurance Providers: For claim processing with your authorised insurer
• Referral Hospitals: When you are referred to another facility for specialised care
• Legal Authorities: When required by court order or Pakistani law
• Emergency Situations: When disclosure is necessary to protect your life or the life of others

Data Security

We implement industry-standard safeguards to protect your information:

• SSL/TLS encryption for all data transmitted through our website
• Secure electronic health record (EHR) systems with access controls
• Physical security measures at all hospital premises
• Regular staff training on patient confidentiality and data handling
• Audit logs for access to sensitive medical records

Your Rights as a Patient

• Right to Access: Request a copy of your medical records and personal data we hold
• Right to Correction: Request corrections to inaccurate or incomplete information
• Right to Confidentiality: Your medical information will not be disclosed without your consent, except as required by law
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Complaint: Lodge a complaint with hospital management or relevant regulatory bodies

Cookies & Website Data

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings across visits

You can control cookie settings through your browser at any time.

Children's Privacy

We provide medical services to patients of all ages, including children. When a patient is under 18 years of age, all personal and medical information is handled with the consent and involvement of a parent or legal guardian, as required by Pakistani family law and medical ethics.

Retention of Data

We retain patient medical records for a minimum of 10 years from the date of last treatment, in accordance with PMDC guidelines. Non-medical personal data is retained for up to 2 years, after which it is securely deleted or anonymised.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

For questions regarding this Privacy Policy or your personal data: